Every prospective new resident has a full assessment before admission to verify that the home can provide the care that is needed, including any specific cultural needs. A comprehensive care package is created after admission and this is updated regularly to ensure any changes in the care needs of the resident are properly met.

We collect “Life History” information about our residents which helps to guide the provision of our activities, entertainment and events to match the preferences of our residents.
We have a small number of “Help Sheets” that we give to the relatives (or friends) of each new resident because we realise that many people have never before had the experience of dealing with a care home, sorting out the finance to cover care fees and suchlike.

The home employs an Activities Coordinator who leads the residents in a range of activities, organises in-house entertainment (e.g. singers & other performers), special events (e.g. traditional fish'n'chips suppers & seasonal or thematic parties) and local outings (e.g. to the shops, pub, garden centre, town gardens, etc.).